Shipping Policy (see Terms and Conditions for further details)
Shipping days are Monday-Wednesday unless other arrangements are made. Orders are delivered mostly through FedEx, occasional USPS, depending on transit times. If you have a special request for your shipping method, you must email us with the request after placing each order and receive a confirmation email from us confirming your request.
All orders placed by 7am EST of a valid shipping day will ship that day, after 7am the shipment will depart the following shipping day. Contact us if you need a shipment to be expedited through the system and we will accommodate if our abilities allow us.
Live arrival guarantee applies if shipment is accepted on the first delivery attempt and if the temperature is between 40-85 degrees Fahrenheit. These temps are for between us (zip code 48065) and the purchaser. It is up to the purchaser to know temperatures prior to purchase. We will always pack your orders to the best of our ability to control for all variables. Anything outside those parameters is up to the purchaser’s discretion.
DOA or damaged shipments must be reported within the first 24 hr period of receiving the package in order to be eligible for replacement. Pictures of loss or damages are required.